At Heartland Clinic, taking care of you is an honor and privilege. Every one of our staff members and providers strive to make sure the care you receive from us is very good.
One of the ways in making sure we deliver care that is very good involves requesting feedback from our patients. You may receive one or more surveys about the care you received during your recent visit(s). We appreciate it if you fill out and return every survey you receive in the self-addressed envelope.
Your honest feedback is important, as we take your comments and ratings very seriously. The information you provide is extremely helpful in understanding ways we can improve our service to ensure that your next visit is even better than the last.
All of our clinics have specific areas of patient satisfaction we work on to help us in achieving our goal. We encourage you to look for materials in our clinics that describe our patient satisfaction improvement efforts.
It is our goal to provide very good care. If at any time you wish to speak to someone about the care you are receiving, please contact administration at (816) 271-6586.